Dear Guest,

Please find answers to frequently asked questions below. We hope you find these useful. For any assistance, please call FortuneAssistance by dialing "Extn.6".

 

Q: How do I connect to the hotel"s Wi-Fi network?

A: To connect to the hotel"s Wi-Fi network, go to your device"s Wi-Fi settings and select the hotel"s network from the list of available networks. Once connected, you may need to open a web browser. Wi-Fi Internet login page will appear and to complete the connection enter your Room No and Last Name.

 

Q: Is the Wi-Fi connection secure?

A: We take security seriously. Our Wi-Fi network is protected to keep your data safe. However, it"s always a good idea to use additional security measures such as VPNs when accessing sensitive information over public networks.

 

Q: What if I experience slow internet speed or connection issues?

A: Please contact the hotel"s front desk by dialling “6”. They will troubleshoot the issue and work to resolve it as quickly as possible.

 

Q: Can I connect multiple devices to the Wi-Fi network?

A: Yes, you can connect upto 3 devices to the Wi-Fi network. However, please be mindful of bandwidth limitations and avoid excessive streaming or downloads that may impact the experience for other guests.

 

Q: Is there a limit on the amount of data I can use?

A: There is no data usage limits.

 

Q: Can I use the hotel"s Wi-Fi for video conferencing or online gaming?

A: While you can use the Wi-Fi for video conferencing and online gaming, please be considerate of other guests and avoid activities that consume excessive bandwidth or cause network congestion.

 

Q: How do I log out of the Wi-Fi network?

A: Typically, you can simply disconnect from the Wi-Fi network on your device to log out.

 

Q: Is there an additional fee for using the Wi-Fi?

A: Internet is complimentary 24X7 to guests, but for premium internet speed or additional devices please check with the front desk .

 

Q: Can I stream content using the hotel"s Wi-Fi?

A: Streaming content is generally allowed, but please be mindful of bandwidth limitations and avoid excessive streaming that may impact the experience for other guests.